Customer Success Specialist (English Copywriting)

Your responsibilities will include: 

• Serving as the primary point of contact for users to swiftly and effectively troubleshoot and resolve user issues.

• Provide full-spectrum account management, including emails, follow-ups, meeting notes, and administrative support. 

• Drafting and editing communication materials (e.g., emails, newsletters) in English

• Helping to implement communications projects and strategies

• Providing administrative support to programs and internal teams

• Collect clients’ needs and opinions, coordinate and communicate with internal parties

• Maintain current and develop new customer relationships

• Manage and coordinate all activities within the major account

• Build strong customer relationships, train and educate users on leveraging all MeeOpp services.

Requirements:

• 1-3 years relevant working experience in marketing, communications, sales or account management 

• Excellent verbal and written skills in Cantonese

• Good/Conversational skills in English and Mandarin is preferred

• Highly-organized and client-focused

• Able to handle constant change in a start-up environment

• Self-motivated with a strong sense of responsibility

• Familiar with excel

• Experience in education or marketing is a plus!

• Chinese copywriting experience is a big plus

Interested parties please send your CV to us. All information received will be kept strictly confidential and only for recruitment purposes.