Customer Service Specialist

Job Responsibilities:

• Customer Inquiry & Quotation Management - handle customer enquiries (e.g.port supply) via email/phone; provide seastock quotations through emails or customers' systems.
• Order & Inventory Coordination – check with logistic and stock status in SAP or with associates; create seastock/drydock orders, follow up with associates and customers; manage backorders (seastock) for next-port supply when needed; handle order required delivery date management.
• Post-Sales & Transaction Processing - issue invoices (via mail or customer systems) and collect stamped delivery notes for billing; provide after-sales support; process goods returns, order cancellations, and credit memos for rebates in SAP.
• Financial & Data Reconciliation - reconcile financial data & notify business service team of customer payments; remind customers to settle outstanding payments; generate reports for business service team via SAP.
• Data Maintenance & System Support - maintain customer and material master data in system.
• Work closely with local sales team to support business success.

Job Requirements:

• Education: Bachelor's degree in Trading, Logistic or equivalent
• Working Experience: 3 to 5 years Customer service role in global company; Marine Deepsea Drydock and Seastock business related working experience preferred.
• Language: English fluent oral and writing; Mandarin; Cantonese
• Skill and Communication: Familiar with SAP order related operation, invoicing operation; MS Office applications; Good communication skill and business ownership