Customer Service Representative (Support)

• Handling customer enquiries and complaints
• 2 year CS exp.
• DSE or above

To cope with our expansion and continuous growth in the transportation and logistics related service, we are inviting talents to join our professional team.

About The Role :

• Handling of all customers’ queries and complaints
• Collect payment from customer for Store-value account top-up, payment of toll fare & surcharge
• Issue VTT, TT & 2-piece toll tags
• Checking toll tag, 2-piece device & windscreen (outlets)
• Handling account registration, refund & dispute
• Prepares the daily report for money collected from different channels at the services centre
• Handle the stock in & out of VTT; TT & 2-piece device
• Pack & arrange delivery of VTT, TT & 2-piece to customer, services centre / outlets
• Arrange stock replenishment of TT to all the services provider of Designated outlets / vending machine
• Prepare the stock take report including to collect the stock take report from all outlets
• Shift duty is required

About You :

• DSE or above
• At least two years full time working experience in customer service roles

What you can get from us

• On-the-job training, learning and development tailored for your needs
• Executive workshops, interest class, corporate purchase discount offered by SHKP
• Competitive salary and annual leaves
• Flexible working opportunities

Interested parties, please send full resume with expected salary and available date to Human Resources and Administration Department by e-mail or by fax 2111 9459.

(Data collected will be used for recruitment purpose only.)