Customer Relations & Admin Officer
職位亮點
職位描述
Responsibilities
1. Administrative Support & Office Operations:
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Provide comprehensive administrative support to management and various departments (e.g., scheduling meetings, preparing reports, managing correspondence).
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Oversee daily office operations to ensure smooth workflow, efficient resource use, and compliance with procedures.
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Maintain and organize company records, files, documentation, and customer interaction logs (CRM system).
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Manage office supplies and equipment procurement, maintaining inventory and cost-effectiveness.
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Assist with other ad-hoc administrative or operational tasks as required.
2. Communication & Collaboration:
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Facilitate effective communication and collaboration between departments.
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Act as a point of contact to promote efficient information flow across the organization.
3. Customer Service:
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Provide excellent customer service and support to existing clients, ensuring high satisfaction and retention.
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Proactively identify and address customer needs and concerns in a timely, professional manner.
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Achieve individual and team-based sales and customer service targets and KPIs.
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Committed to providing exceptional customer service.
4. Event & Project Coordination:
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Assist in organizing corporate events, meetings, training sessions, and manage logistics for successful execution.
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Participate in the actual operation of courses, including rotating shifts if required.
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Collaborate with the marketing team to develop effective sales and customer service strategies.
5. Continuous Improvement & Industry Awareness:
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Stay up-to-date on company products/services, industry trends, and competitor offerings.
Requirements / Qualifications
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Higher diploma or above in Business Administration, Management, or a related field (fresh graduates welcomed).
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1-3 years of experience in sales, customer service, or a client-facing role.
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Excellent written and verbal communication and interpersonal skills.
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Strong organizational, multitasking, problem-solving, and critical thinking abilities.
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Proficiency in CRM software, Microsoft Office Suite, and other relevant software.
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Attention to detail and commitment to exceptional customer service.
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Ability to work independently and collaboratively in a team environment.
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Proactive, detail-oriented, and organized.
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Willingness to work in shifts.
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Familiarity with the forex market/algorithmic trading is preferred.
All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
工作種類 | |
工作地區 | 尖沙咀 |
教育程度 |
大專
|
技能 | 解決問題能力 / 溝通能力 / 組織能力 |
受僱形式 | 全職 |
行業 | 資訊科技 / 電子商務 |
As the industry-leader in algorithmic trading with more than 10 years experience, our development team has been established to continuously update, improve and optimise different types of algorithmic trading expert advisor to increase the profitability in the foreign exchange market. To cope with continually our rapid business expansion, we are passionate about expanding our multicultural and diverse workforce.