Customer Care Officer

Responsibilities:

• Handle inbound and outbound phone calls, WhatsApp and email in a polite and professional manner

• Maintain detailed records and documentation of customer interactions

• Provide quality customer services to our patients and internal parties to enhance customers' experience

• Provide administrative support to the team

• Day shift duties required (Monday to Saturday)

Requirements:

• Form 7 / Diploma holder or above

• At least 1 year or above hands-on experience in customer service, gained in the medical industry/ call centers is an advantage

• Good team-player with strong communication and multi-tasking skills

• Pleasant, proactive and customer-oriented with good manners

• Proficient in English and Chinese Word Processing

* Only shortlisted candidates will be notified. All information collected will be kept strictly confidential and for recruitment-related purpose only.