Customer Care Officer (Full Time) $17-18k

• 1-2 years’ customer experience
• 5-day work (Work Location: Kwai Fong)
• Immediately available is highly preferred

KEY RESPONSIBILITIES

• Handling incoming calls/emails/Social media enquiries from customers.
• Perform reconciliations on the client accounts records when needed.
• Ensure the client referential data are entered in the information system by adhering strictly to the existing operating procedures and promotion.
• Maintain confidentiality of sensitive information.
• Generate reports as needed.
• Input data from paper documents into computer systems.
• Verify the accuracy of data and make corrections when necessary.
• Analytical and detailed oriented.

PERSONAL SPECIFICATION

• Excellent customer service attitude, Customer-oriented with good communication skills.
• Hard-working, punctual.
• Well-organized, Independent and Self-initiated.
• Good interpersonal, communication, planning and management skills.

REQUIREMENTS

• 1-2 years’ experience at least in any segment of customer services, e-commerce experience will be added advantage.
• Proficiency in Microsoft Word and Excel.
• Good command of both spoken and written English and Chinese.
• 5 days’ work per week, 10 hours work.

We offer:

• 5-day work week shift
• Flexible working hours
• Comprehensive customer service training
• Marriage leave
• Paternity leave
• Career development
• Medical coverage
• Vibrant and all-inclusive work place
• Equal opportunity Employer

To learn more about Make The Right Call, please visit us www.maketherightcall.com or https://youtu.be/uUNXWq9r2gw

MAKE THE RIGHT CALL is an equal opportunity & Inclusive employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only. As an award winning call centre, our mission is to develop and growth professional customer service candidates. If you think you are one of us, we look forward to meeting you.