Customer Care Associate_Hung Hom

• B2B Customer Services, Warehouse Environment
• 1 Year contract to convert to Permanent Staff
• Entry Level, System Usage

Job Responsibilities:

• Receive customers' phone calls, faxes, e-mails and handle accordingly 處理客戶的電話、傳真、電子郵件
• Liaise directly with customers on service requests & general inquiries for collection, delivery, provision of material, etc., and ensure customers are provided with courteous, friendly, and efficient service 就客戶一般查詢和服務請求, 直接與客戶聯絡，並確保提供禮貌、友好和高效的服務
• Handle order processing 處理訂單
• Support Sales Team & ensure proper communication with Operations and notify Management of any difficulties 協助銷售團隊並確保與運營部門的適當溝通，並將任何困難通知管理層
• Handle correspondence & documentation, department filing and record storage administration management 處理信函和文件、部門歸檔和記錄存儲行政管理
• Produce standard reports for customers 為客戶製作報告

Requirements:

• Secondary education or above 中學或以上學歷
• Preferably 1-year working experience in the service industry or B2B customer service field 至少 1 年 B2B 客戶服務領域的工作經驗
• Basic English abilities 基本英語能力
• Good computer knowledge, telephone manner and communication skills 良好的電腦知識、電話禮儀和溝通技巧
• Strong sense of responsibility, pleasant and cheerful 責任心強，性格開朗
• Good sense of time management 良好的時間管理意識
• 1 Year Contract and can be converting to Permanent afterward 1 年合同後有機會轉為固定員工

About Iron Mountain (https://www.ironmountain.com/hk/zh/about-us/history)

At Iron Mountain, we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers.

Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

-The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.