Customer Care Associate (Chinese Speaker)

• 5-day work week - shift basis, around the clock (including evening, overnight, weekend and public holidays) - flexibility to work from home for overnight shift
• Achieve online sales target assigned
• Good command of English and Chinese

Responsibilities:

• Handle international customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries
• Liaise with Logistics, After Sales Service and global boutiques on daily basis
• Follow up the offline store enquiries and complaints
• Other ad-hoc projects assigned by the manager

Requirements:

• Minimum 2 years relevant experiences in customer service/ luxury retail field
• Proficient with MS Office
• Good command of English & Chinese. French would be a bonus.
• Able to work independently with minimal supervision
• Strong sales-oriented mindset
• Proactive, patient and committed
• Great communication and interpersonal skills
• Immediately available is highly preferred

Why Join APM?

• Global, Dynamic Team: Diverse and energetic workforce.

• Growth Opportunities: We support your professional development.

• Collaborative Culture: Teamwork and open communication.

• Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts.

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