Clerical Support ( Mongkok / 5 day works / $18,000 )

• Proficient in Excel
• Banking (Call Center)
• Contract

Job Responsibilities:

• Compile and generate regular reports related to workforce metrics, including attendance, productivity, and performance statistics.
• Assist in scheduling agents and consolidating schedules for optimal coverage.
• Maintain and update scheduling systems, ensuring accuracy and accessibility of information.
• Support the team with administrative tasks as needed, including data entry and communication with team members.
• Collaborate with other departments to gather necessary information for reports and scheduling.
• Ensure compliance with company policies and procedures.
• Stay updated with best practices in workforce management to support team efficiency.

Job Requirements:

• DSE above educational qualification.; additional education in related fields is a plus.
• Prior experience in a call centre environment.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.

Work location: Mong Kok (mainly) / Kowloon Bay
Working hours: Monday to Friday 08:50 -18:00 (5-day work)

Interested parties, please forward your full resume to Epro Telecom Services Limited by clicking Apply Now.

Personal data collected will be kept confidential and used only for recruitment purpose. Applicants who are not contacted within 6 weeks may consider their applications unsuccessful. All data will be destroyed after completed the applications processing.