Boutique Manager – Longines

Responsibilities:

• Optimize sales and customer satisfaction through effective implementation of business strategies set by management
• Responsible for directing the work and setting up goals for a shop
• Study and analyze routine reports to keep track of the business trends
• Realign tasks and organizational structures within a shop
• Supervise whole team in assigned shop and manage overall shop operations
• Motivate & coach shop staff to achieve the sales & non-sales objectives with good team spirit
• Monitor and review target stock level together with customer needs/buying trends, and advise any suggestions necessary to increase sales
• Ensure and implement proper/update visual merchandising according to brand guidelines
• Monitor the enhancement of Customer Relationship Management system of the shop
• Conduct regular/monthly business review meetings with Brand Manager and Retail Operations Manager; communicate company information to appropriate staff

Requirements:

• Minimum 9 years of experience in retail business with 3 years of supervisory experience
• Very good command of English, Cantonese and Mandarin, both oral and written
• Good interpersonal and communications skills
• Excellent in people management and staff coaching
• Critical thinking and decision-making skills
• Experienced in CRM initiatives to recruit and retain VIC's
• Proficient in Microsoft Office – Word and Excel in particular