Assistant Customer Care Manager

Responsibilities:

Administrative Support

• Provide day-to-day administrative support to the sales team, including preparing reports, and handling correspondence.

• Assist with the preparation and processing of sales contracts, proposals, and agreements.

• Coordinate with cross-functional teams to ensure smooth onboarding of new clients.

Contract Management

• Track contract renewal dates and proactively notify the sales team and clients to ensure timely renewals.

• Assist in preparing and reviewing contract renewal documentation to ensure compliance with company policies and client requirements.

• Maintain an organized record of active contracts and related documentation.

Database Management

• Update and maintain the sales database with accurate client information, sales activities, and contract details.

• Regularly audit the database to ensure data integrity and consistency.

• Generate and analyze sales reports from the database to provide actionable insights to the team.

Process Improvement

• Identify inefficiencies in current sales processes and recommend improvements to enhance productivity and accuracy.

• Collaborate with stakeholders to implement new tools or systems that streamline workflows and improve team performance.

• Document updated workflows and provide training to team members as needed.

Customer Service and Communication

• Act as a point of contact for client inquiries related to contracts, renewals, and general sales support.

• Build and maintain strong relationships with clients by ensuring prompt and professional responses to their needs.

• Support the sales team in resolving client issues or concerns in a timely manner.

Requirements:

• Degree holder in Business Administration or any related discipline.

• Strong attention to detail and organizational skills.

• Excellent communication and interpersonal skills.

• Ability to multitask and prioritize tasks in a deadline-driven environment.

• Problem-solving mindset with a focus on process improvement.

• Familiarity with contract management processes and/or sales operations is highly desirable.

• Good command of spoken and written English and Chinese

• Proficiency in MS office applications

• Immediately available is preferable

Are you interested? Here's what you can expect when you join us

• Competitive salary package 

• 13-month salary

• Flexible Working Hours

• Dental insurance

• Annual medical check up

• 5-day work week

• Paid Public Holiday

• Annual Leave

• Marital leave

• Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services)

• Offer learning & development and Training program

• Excellent promotion opportunities

• Excellent company culture

• Staff recognition awards

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.