Assistant Manager / Manager, Operations 營運部(助理)經理 (Night Shift | 夜更)

About the Role:
We are looking for a dependable and detail-oriented team lead to oversee our Night Shift Operations team. In this role, you will be responsible for supervising the night shift operations and leading a small team to ensure accurate and timely execution of tasks. This is an excellent opportunity for experienced professionals who are ready to take ownership of a shift and drive process excellence in the pension and financial services sector.

Working Hours:
Night shift – 10:00 PM to 6:00 AM (5-day working week)

Key Responsibilities:

• Lead and supervise the night shift team in managing MPF operations, such as document management, member enrolment, contributions, transfers, and withdrawals depending on team assignment.
• Ensure compliance with internal procedures, regulatory requirements, and service standards.
• Act as the main point of contact during night hours, managing escalations and ensuring smooth handovers between shifts.
• Monitor workflow and allocate tasks effectively to meet deadlines and ensure service quality.
• Coach and support team members, promoting a culture of continuous improvement and accountability.

• Collaborate with day shift teams and other departments to ensure seamless operations and system updates.

Requirements:

• Minimum 4 years of relevant experience in pension or financial services, with at least 1–2 years in a supervisory or leadership role.
• Bachelor’s degree or equivalent practical experience.
• Strong people management skills with the ability to lead a small team independently.
• High attention to detail, with strong problem-solving and time management capabilities.
• Proactive, eager to learn, and open to new challenges.
• Less experience candidate may be considered as Assistant Manager.

Our offer:

• Career development prospect;
• Attractive remuneration package;
• 5-day working week;
• 21+ days Annual Leave;
• Medical, Dental, Life Insurance;
• Performance bonus and shares;
• Staff discount on Securities Transaction;
• Training, sports allowance.