Private Club Member Service/Receptionist

The Spin Club is seeking a highly skilled and customer-oriented individual to join our team as a Private Club Member Service/Receptionist. As a member of our esteemed club, you will play a crucial role in ensuring our members' satisfaction and maintaining exceptional service standards.

Position: Private Club Member Service/Receptionist

Languages: Cantonese, English, Mandarin

Responsibilities:

• Greet and welcome club members and guests in a warm and professional manner.

• Respond promptly to member inquiries and requests through various communication channels, including WhatsApp, phone calls, and other platforms.

• Provide accurate information about club facilities, services, and upcoming events.

• Assist members with reservations, bookings, and inquiries related to club amenities.

• Develop and maintain strong relationships with club members, ensuring personalised attention and exceeding their expectations.

• Anticipate members' needs and proactively offer assistance to enhance their overall experience.

• Handle member feedback, suggestions, and complaints effectively and professionally, ensuring prompt resolution.

• Collaborate with other club departments to ensure seamless coordination and delivery of services.

• Maintain a tidy and organised reception area, ensuring a welcoming and professional ambiance.

Requirements:

• Fluent in Cantonese, English, and Mandarin (spoken and written).

• Exceptional communication skills, both verbal and written.

• Proven experience in a customer service or receptionist role, preferably within the hospitality industry or private club environment.

• Proficient in using various communication platforms, including WhatsApp, email, and phone systems.

• Excellent organisational skills with the ability to multitask and prioritise effectively.

• A personable and friendly demeanour, with a genuine passion for providing exceptional customer service.

• Ability to build genuine connections and establish long-term relationships with club members.

• Flexibility to work evenings, weekends, and holidays as required.

Bonus Requirements:

• Basic knowledge of golf, Latin, and ping pong is a bonus.

• Familiarity with golf terminology, rules, and etiquette.

• Ability to assist members with golf-related inquiries and bookings.

• Knowledge of Latin dance styles and ability to assist with dance event coordination.

• Understanding of ping pong rules and ability to facilitate ping pong activities for members.

 The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.