Customer Service Executive (6-month contract)

Job Responsibilities:

• Act as the key supply chain contact point between Lacoste B2B customers in South APAC scope and Lacoste supply chain teams to provide visibility & arranging deliveries;

• Manage orders taking, orders confirmation, and orders follow-up with customers;

• Prepare weekly orders reports, track the on-time delivery of goods, take pro-active actions to resolve delays & issues;

• Closely follow-up with customers on arranging shipments of goods’ ready in a timely manner;

• Track invoicing & sales vs monthly targets, take pro-active actions to ensure the target can be met;

• Handle day to day customer queries relating to shipments, deliveries, quality issues;

• Properly maintain orders data, any other relevant data, in systems as per SOP.

Job Requirements:

• Bachelor degree in any discipline with at least 3 to 5 years’ experience in sales operations, customer service or order processing, preferable with regional exposure;

• Good command of both spoken and written English & Chinese;

• Proficiency in MS Office, particularly in Excel;

• Customer-oriented, organized, detail-minded;

• Self-motivated, meet tight deadlines, able to work independently and under pressure;

• Positive/dynamic mind-set and strong can-do attitude;

• Contract is renewable depending on business needs.

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