IT Officer / IT Technician for Network Operations Team

Information Technology Services (ITS) provides central IT services to support the University’s teaching, learning, research and administrative activities. ITS is transforming its organization to support its new strategic development and strategic adoption of new technologies. Information about ITS can be obtained at https://www.its.hku.hk .

The Role

The appointee will be responsible for monitoring the operations of central IT systems and campus network to ensure safe operation and provision of normal services; coordinating the installations of network infrastructure, cabling and IT closets; carrying out production jobs, data backup/recovery and other scheduled operational tasks; system performance reporting; equipment life-cycle and inventory management; and answering users’ enquiries. This position may require to work on shifts that may include weekends and public holidays.

Qualifications and Qualities

Applicants should possess a higher diploma in Information Technology (IT) related discipline and have at least one year of relevant post-qualification experience in data centre and enterprise IT systems/network infrastructure operations.

Applicants should have a good command of written and spoken English and Chinese, and good communication, analytical and problem-solving skills; proven ability to execute multiple operational jobs independently and in a team environment according to prescribed guidelines. They should also have solid knowledge and experience in at least two of the following areas:

• Installation of IT closets and infrastructure network cabling.
• Cooling, electricity supply distribution and protection, fire and other physical/environmental risk protection for IT closets and data centres.
• UPS installation and operations.
• LAN/WiFi/WAN technologies.
• Network equipment configuration and installation.
• Data centre equipment/systems troubleshooting methods and techniques.
• Data centre management and monitoring systems.

Those with the following knowledge or experience are preferred:

• Registered grade A electrical worker
• Hot /cold aisle design and planning of data rack installation.
• EMSD policy, building code regulations and rules.
• Safety protocols and regulations.

Applicants with higher qualifications and with experience in a supervisory position may be considered for appointment as IT Officer.