Operation (Logistics) and Customer Service Manager

Key Responsibilities:

• Lead both Operations & Customer Service Teams in providing operational efficiency and high-quality customer services.
• Report to the General Manager of Hong Kong & Macau region.

Oversee and manage the budgets of Operations & Customer Service Department by allocating resources efficiently and balancing the departments’ needs to meet the Company financial goals.

• Work closely with the management team and cross-functional teams to establish goals and develop strategic objectives to drive long-term success and growth.
• Coordinate and communicate regularly with the Headquarters and regional offices within Asia-pacific region.
• Develop, negotiate and build a trust partnership with vendors for sustainable growth of the Company.
• Manage and lead projects as required.

Operations area:

- Manages the Logistics and Operations Team to achieve the following:

- Maintain optimal inventory level by closely monitoring supply chain processes.

-  Minimize operational costs by optimizing the movement and storage of goods through inventory analysis and planning.

-  Manage import and export documentation.

-  Monitor 3PL performance including pick pack accuracy, delivery lead time within KPI target and take corrective actions as required.

Customer Service area:

-  Manages  the Customer Service Team to achieve the following:

-  Maintain highly effective frontline operations for Experience Centre, Call Centre, Email & Live Chat services.

-  Maintain high customer service quality, create a positive brand image, deliver empathy, understand customers’ concerns and resolve issues to achieve customer satisfaction.

-  Be sensitive to customers’ concerns and operating issues, proactively seeking solutions and working with different departments to improve customer experience.

Requirements and Qualifications:

• Bachelor’s degree in Business or Logistics & Supply Chain Management.
• At least 5 years of experience in management role, with a proven track record of leading teams and driving organizational success.

Industry-specific experience is highly valued for a deep understanding of the market, competitors, and industry trends. MNC experience is preferred.

• Strong interpersonal and leadership skills with the ability to build a high performing team, build great working relationships and proven conflict resolution capabilities.
• Strong analytical mindset.
• Exceptional problem solving and decision-making abilities.
• High autonomy and self-organized, passionate with a can-do attitude and own end-to-end projects.

• Proficient in PC skills, with advanced level of knowledge in Microsoft Word, Excel, PowerPoint and Chinese Word Processing.
• Strong written and verbal communication skills in English, Cantonese and Mandarin.
• Strong experience in MRP/ERP.

• Candidate with more experience will be considered as Senior Manager

What you can get:

• Five-day work week
• Attractive remuneration package
• Discretionary bonus
• Medical, dental and life insurance (including spouse and children)
• Birthday leave
• Free products and staff discount

Please send your full resume (with your availability, current and expected salary) via APPLY NOW button.  You may consider your application unsuccessful if you do not hear from us within 6 weeks. All personal data collected will be used for recruitment purposes only.