UC Engineer

Description

We are seeking a highly skilled and versatile Unified Communications & Contact Center Systems Engineer to manage and optimize our enterprise communication infrastructure. This role requires deep expertise in Zoom Contact Center administration, Cisco voice systems, Microsoft Teams, and video conferencing technologies. The ideal candidate will also possess strong scripting capabilities, SIP trunking experience, and a proven ability to manage vendor relationships.

Key Responsibilities:

Zoom Contact Center Administration

o    Design and maintain call flows, queues, and BYOC integrations
o    Manage number provisioning and routing
o    Monitor performance and troubleshoot issues

Cisco Voice Infrastructure

o    Administer and maintain Cisco ISR 4331 routers and Cisco CUBE
o    Configure and support Cisco Unified Communications Manager (UCM)
o    Manage and troubleshoot SIP trunking configurations and integrations

Microsoft Collaboration Tools

o    Administer Microsoft Teams, including voice and video conferencing features
o    Support Microsoft Teams Rooms and related video conferencing hardware
o    Exchange Online
o    Sharepoint Online

Video Conferencing Systems

o    Oversee Microsoft video conferencing infrastructure and integrations
o    Ensure seamless user experience across platforms

Vendor Relationship Management

o    Coordinate with telecom and UC vendors for support, procurement, and escalations
o    Evaluate vendor performance and manage SLAs

Scripting and Automation

o    Develop and maintain scripts for automation and system integration (e.g., PowerShell, Python)
o    Support reporting and monitoring through custom scripts

Qualifications:

• Minimum of 5+ years of relevant experience in unified communications or related fields
• Degree in Computer Science, Information Technology, or a related field
• Proven experience with Zoom Contact Center and Cisco UC technologies
• Strong understanding of SIP, VoIP, and network protocols
• Hands-on experience with SIP trunking setup and troubleshooting
• Proficiency in Microsoft Teams administration and video conferencing systems
• Experience with scripting languages (PowerShell, Python, etc.)
• Strongly preferred certifications: CCNA, CLCOR, Microsoft Certified: Teams Administrator Associate
• Excellent troubleshooting and vendor management, and stakeholder engagement
• Ability to manage multiple vendors and projects simultaneously
• Excellent verbal and written communication skills in English; Cantonese or Mandarin is a plus
• Prior experience working in a fintech or finance company is considered a strong advantage

Working Hours:40/week, Monday–Friday. Hybrid:3 days in-office.

Please submit your CV in English. Only shortlisted candidates will be contacted for an interview.

Leading Remuneration & Supportive Package:
Work from Home arrangement (Hybrid Working Mode) / Career Development / In-house and on the job training / Comprehensive Medical Coverage / Life Insurance / Discretionary Bonus / Employee Referral Bonus Program / Team Building Internal Lunches / Monthly Birthday Staff Party / Annual Party / Complimentary Weekly Fruit / Choice of MPF Providers / Employee Assistance Programs

Work-Life Balance:
5 day Work Week / 20 days to 25 days Annual Leave / 14 to 16 weeks Full Paid Maternity Leave / 4 weeks Full Paid Paternity Leave / 5 days Marriage Leave / Birthday Leave / Volunteer Time Off / Serve for Community Events.

All Stratos Group Services Limited employees must be eligible to work in Hong Kong.

Prior to submitting your resume, the firm requests that you do the following:

Review the firm's website thoroughly at https://www.tradu.com/uk/

Company Description
Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset classes such as stocks, CFDs and crypto, depending on the regulations that govern the trader’s market.

Equal Opportunity Employer