Telesales-Supervisor/Executive

Job Responsibilities

• Maintain and enhance relationships with the company's existing Prestige customers
• Warm call to existing clients for sharing updates information
• Provide personalized services and solutions based on client needs and feedback.
• Assist in developing and executing client care plans to enhance client satisfaction and loyalty.
• Deliver professional customer service through handling Inbound and Outbound calls

Job Requirements

• Have experience in call center /customer service/client relationship management.
• Excellent communication and interpersonal skills, with the ability to build and maintain long-term client relationships.
• Provide quality and value-added client services. Timely response to customer inquiries, address any complaints and provide solutions to their problems or issues in a professional manner.
• Develop and maintain excellent business relationship with clients.
• Coordinate across work teams according to client’s requirements to ensure quality and timely delivery of services and achievement of overall customer satisfaction.
• Seek for continuous customer services and operational process improvement.
• Have Call center experience a must.

Compensation and Benefits

• Attractive Bonus Plans.
• Five-day work week.
• Public holidays and 12 days annual leave.
• Convenient office location in Wan Chai.
• Comprehensive training and development opportunities.
• Friendly and supportive work environment.