Customer Success Manager

Customer Success Manager – eCommerce Platform Vendor based in Hong Kong.We’re on the lookout for a driven Customer Success Manager to join a fast-growing global eCommerce solutions company in Hong Kong. This hybrid role (3 days in office / 2 days remote) offers the chance to partner with international retailers and brands, helping them expand their online reach and deliver seamless global shopping experiences.

What You’ll Do

• Be the go-to contact for a portfolio of enterprise clients, ensuring their success and growth on the platform.
• Build trusted relationships with senior stakeholders (including C-levels) to drive long-term partnerships.
• Provide data-driven insights and strategic recommendations to help clients optimise performance.
• Collaborate closely with cross-functional teams (tech, operations, and marketing) to deliver smooth on-boarding and ongoing support.
• Analyse client KPIs and present clear, actionable reports to inform commercial and operational decisions.

What We’re Looking For

• Based in Hong Kong with excellent communication in Cantonese, Mandarin, and English (native fluency in at least one; native Mandarin preferred).
• 1+ year experience in Customer Success, Account Management, or Client Services, ideally within SaaS, logistics, eCommerce,
• Confident managing multiple clients and projects simultaneously.
• Strong analytical thinker with sharp problem-solving skills.
• Relationship builder who can influence and engage senior decision-makers.
• Bachelor’s degree or MBA

Why You’ll Love It

• Join a leading global player powering cross-border eCommerce for major brands.
• Work in a collaborative, international team with clear career pathways.
• Hybrid work model in a prime Central Hong Kong location.
• Competitive salary package: HK$400,000–HK$520,000 total compensation (base + bonus).

If you’re passionate about helping brands grow globally and want to play a key role in their success—we’d love to hear from you.

Apply now and send your CV directly to Peter to start the conversation at peterm@halcyonknights.com.au