Junior Customer Service Officer (Production Project Management)

ABOUT FORMIA

FORMIA is the global market leader in the supply of amenity kits, cosmetics, comfort items, and bespoke in-flight service concepts for the airline industry. We proudly partner with the world’s most prestigious carriers, holding a pre-eminent position and reputation in our field.

Our commitment to excellence is reflected not only in our world-class products and customer service but also in our people and business practices. We foster an entrepreneurial environment where team members are empowered to shape the company’s direction and success, while enjoying opportunities for professional growth and development.

Throughout the COVID-19 pandemic, FORMIA maintained its leadership by leveraging deep market insight, industry expertise, and strategic foresight to deliver innovative solutions to a heavily impacted sector. As the industry rebounds, FORMIA continues to lead the way, driving growth and innovation in the amenity kit market.

WHAT WE OFFER

At FORMIA, we don’t just lead the market — we create a workplace where people enjoy working. Alongside our commitment to excellence and innovation, we take pride in fostering a fun, inclusive, and rewarding environment.

Benefits & Perks:

• Competitive 13-months’ basic salary plus performance bonus package
• Comprehensive medical & life insurance coverage
• 15 days of annual leave
• 5-days work week with flexible working hour
• Work-from-home entitlement
• Monthly company lunches and birthday celebrations
• Annual joyful gatherings e.g. Christmas Party, CNY Lunch, Global Town Hall Meeting
• A dynamic and collaborative work environment with growth opportunities
• Frequent surprises which turn ordinary work moments into unforgettable ones

GENERAL DESCRIPTION

We are seeking for motivated and detail-oriented Junior Customer Service Officer to join our dynamic team. You will support project execution and deliver customer excellence to our international sales teams and airline clients. We’re looking for someone who is organised, responsible, proactive, and solution-oriented, with a positive and collaborative mindset.

This role is ideal for fresh graduates who are eager to kickstart their career in an exciting, globally connected environment where innovation moves fast and every day brings new opportunities to learn, grow, and make an impact.

At FORMIA, we value curiosity, continuous learning, and teamwork. You’ll be part of a young, diverse, and energetic team, working with leading airlines and luxury brands to help shape the future of in-flight experiences.

KEY RESPONSIBILITIES

• Deliver outstanding customer service by following established processes and ensuring top-tier support for our international clients
• Collaborate closely with the Sales Team and coordinate projects with Purchasing and Product Development Teams
• Maintain high levels of customer satisfaction by responding to enquiries promptly and professionally
• Prepare materials such as tender submissions, samples, presentations, quotations, and calculations
• Proactively manage project timelines and provide regular updates to the Sales Team
• Handle the full order cycle: issue sales orders, follow up on new orders, and monitor forecasts and deliveries through to project completion
• Track customer payments and ensure timely follow-up
• Address complaints and resolve issues within the expected timeframes to ensure customers’ satisfaction

JOB REQUIREMENTS

• Degree holder preferably in Business Administration, Supply Chain, or related disciplines
• Internship / Part-time working experience in Merchandising, or Sales Support within international trading environments
• A confident and outgoing personality with strong teamwork and interpersonal skills
• A proactive learner with a strong sense of responsibility
• Comfortable working in a fast-paced environment, with good organisational and time management abilities
• Detail-oriented and solution-focused, with excellent communication skills and a collaborative mindset
• Excellent command of written and spoken English & Cantonese is essential
• Proficiency in MS Office, including Word, Excel, PowerPoint

Interested parties, please click APPLY NOW to submit your full resume with notice period, current (if available) and expected salary to us.

(All personal data collected will be treated in strict confidential and used for recruitment purpose only)

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