Client Relationship Executive 客戶關係專員

Duties:
• Act as a focal point to clients and coordinate with internal teams for projects;
• Monitor project schedule and scope of work to meet client's objectives and timeline;
• Take ownership of client's issues and provide professional solutions;
• Take up ad-hoc duties when required.

Requirements:
• High School graduates or Higher Diploma in any disciplines is preferred;
• 2 years or more experience in customer service or relevant experience is preferred;
• Good command of spoken and written English and Chinese;
• Proficient in Microsoft Office (MS Word, Excel, PPT, Outlook);
• Good customer service mindset, strong communication and problem solving skills;
• Ability to work in a fast-paced environment and meet pressing timelines;
• Shift duties required (morning & afternoon);
• Immediate available will definitely be an advantage.

Benefits & Others:
• Birthday Leave
• Medical Insurance
• Well structured career path for promotion from Executive to Manager
• Work location: Ngau Tau Kok (Right above MTR exit)
• 5-day work week (9 hours per day (include 1 meal hour))

職責：
• 協調客戶和内部團隊以完成各項目；
• 監察項目日程和工作範圍以達到客戶目標和時限；
• 處理客戶問題，向客户提供專業建議；
• 需要時協助其他委派工作。

要求：
• 中六畢業或以上學歷，高級文憑或以上學歷優先；
• 兩年或以上客戶服務經驗優先；
• 良好中英文程度，懂閱讀及書寫中英文；
• 能熟練地使用電腦，包括MS Office (MS Word, Excel, PPT, Outlook)；
• 具備良好的客戶服務精神，溝通及解難能力；
• 能夠在節奏明快的環境中工作並滿足緊迫的時間表；
• 願意輪班工作 (上午及下午)；
• 能即時上班優先考慮。

福利及其他：
• 生日假期
• 醫療保險
• 明確晉升階梯, 由主任至經理
• 工作地點: 牛頭角 (鄰近地鐵站出口)
• 5天工作 (每天9小時工作 (包括1小時膳食時間))