IT Infrastructure System Support Engineer (5 day work weeks)

About us

We are a Hong Kong based IT services and technology company with a team over 15 years’ experience. We provide a range of IT support and Microsoft-centric, business software and IT infrastructure solutions to help mid-market organisations modernise their IT so they can compete and win in the digital economy. Many clients rely on us to take responsibility for part, or all, of their IT from solution design to support. Our vision is to provide the mid-market with an outstanding customer experience through innovation and great people.

Qualifications & experience

• Diploma or above in IT related discipline.
• Minimum 5-year experience in a IT Infrastructure Support role.
• Hands-on experience on desktop migration, Win10, Windows Server a must. VDI, Cloud environment design and implementation an advantage but not a must.
• Good all-rounded tech skills on desktop support and problem-solving skills.
• Proficient in MS Office Applications.
• Presentable, with excellent customer service oriented mindset, interested in dealing with people a must.
• Good communication skills and interpersonal skill.
• Good command in written & spoken English and Cantonese.
• You will have an advantage if you are/ have: Create and manage network and system diagram and documentation

Tasks & responsibilities

• Provide IT infrastructure support and troubleshooting
• Perform Window/or Linux system support and Cisco networking including system setup and backup, software installation, patch upgrade, system monitoring and health checks.
• Responsible for system troubleshooting and performance turning.
• Manage capacity monitoring on system and applications.
• Documentation for the system / network and changes.
• Handling server setup, implementation and troubleshooting and Active Directory administration.
• PC/Laptop/Printer hardware, Windows Desktop, MS Office & Business Applications, VDI , VMWare experience
• Server administration, Active Directory maintenance (add/delete user/group policy)
• Networking troubleshooting and project documentation.
• Work as part of a team on IT with hands-on implementation