Technical Product Specialist

About Us:  Heals Healthcare (Asia) is a dynamic and fast-paced company specialising in innovative healthcare solutions. Our team thrives on driving change and delivering high-quality services to our clients. Our fast-paced setting offers unique opportunities for those who are adaptable, tech-savvy, and have a can-do attitude. Join us if you are excited by the chance to make a significant impact in health cross industry in Hong Kong and Southeast Asia

Technical Product Specialist

About the Role:

We are seeking a Technical Product Specialist to support the Product Team in ensuring seamless product operations, documentation, and user support. This role requires travel to Shenzhento collaborate with cross-border teams, troubleshoot on-site issues, and ensure smooth product deployments.

The ideal candidate has a technical background (SQL, Excel, SharePoint), strong problem-solving skills, and fluency in Cantonese, English, and Putonghua to communicate effectively with stakeholders in Hong Kong, Mainland China, and global teams.

Key Responsibilities:

• Documentation & Procedures – Create and maintain user manuals, guides, and operating procedures in English and Chinese.

• Product Setup & Configuration – Maintain system configurations and assist in troubleshooting across HK and Shenzhen teams.

• User Support – Provide first/second-line technical support (onsite & remote) for product-related issues.

• Issue Triage & Escalation – Log, categorize, and escalate issues to Engineering, QA, or Product teams.

• Development Tracking – Monitor bug fixes, feature releases, and provide updates to stakeholders.

• Cross-Border Coordination – Travel to Shenzhenfor onsite training, and alignment with development teams.

• Data Analysis – Use SQL & Excel to generate reports on product performance and support trends.

Required Skills & Qualifications:

✔ Technical Skills – Strong in SQL (querying, data analysis), Excel (pivot tables, macros), SharePoint.

✔ Language Proficiency – Fluent in Cantonese, English, and Putonghua (written & spoken).

✔ Problem-Solving – Ability to diagnose technical issues and propose solutions.

✔ Travel Flexibility – Willingness to travel to Shenzhen.

✔ Experience – 2+ years in product support, technical writing, or IT support (preferred).

Nice to Have:

• Experience with ClickUp, JIRA, Confluence, or ticketing systems.

• Basic knowledge of APIs, Agile/Scrum methodologies.