Supervisor, Customer Services

What you'll be doing

• Lead, mentor, and motivate a team of Customer Service Representatives to achieve exceptional performance standards

• Act as the primary escalation point for complex customer issues and complaints, providing timely and effective solutions

• Build and maintain strong, long-lasting relationships with key clients, understanding their unique supply chain needs

• Oversee the accurate and timely processing of customer orders, shipping instructions, and documentation

• Work closely with Operations, Warehouse, and Finance departments to resolve issues related to billing, cargo tracking, and service delivery

• Monitor key performance indicators (KPIs) such as customer satisfaction (CSAT) scores, response times, and resolution rates

What we're looking for

• Minimum of 5 years of customer service experience within the supply chain, freight forwarding, or logistics industry, with at least 2 years in a supervisory or team lead role

• Strong interpersonal and communication skills with the ability to build relationships with customers and stakeholders

• A proactive and solutions-oriented mindset, with the ability to troubleshoot complex issues calmly and efficiently

• Proficient in Microsoft Office

• Excellent command of written and spoken English and Chinese

• Candidates with more experience can be considered for a higher position

What we offer

• Competitive remuneration package

• Opportunities for professional development and career advancement

• Comprehensive medical insurance with dependent coverage

• Accident & Life insurance

About us

XH Supply Chain Management (Hong Kong) Limited is a leading provider of end-to-end supply chain solutions. Our team of passionate and dedicated professionals is committed to delivering innovative solutions that create value for our customers.

If you are excited about this opportunity and ready to join our dynamic team, please apply now.

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.