Senior Systems Specialist - Infrastructure - GTS - FCS - Hong Kong

Job Description

• Provide technical support services including: Data Centre and Cloud operations, asset management, equipment maintenance and service provisioning
• Responsible for deploying and maintaining a wide variety of machines and services
• Perform regular patches update for Windows Servers
• Perform daily backup to maintain data integrity
• Incident handling, problem troubleshooting and escalation to upper tier
• Monitor performance and ensure network & system availability
• Providing Level-2 support and troubleshoot

Requirements

• Experienced in supporting a broad portfolio of IT and infrastructure work streams simultaneously (hardware and software): projects, strategic initiatives, BAU technical support/service operations, etc
• Ability to work under pressure, sometimes for long unsocial hours
• Ensure that problems are managed, and escalated efficiently with the minimum disruption to the business
• Hands on experience with Public and Private Cloud maintenance and support
• Experience on Private Cloud Technologies (ESX VSI/VDI/Hyper-V)
• Experience on Operating system engineering (Windows & Linux)
• Experience on Data Analytics and reporting
• Data retention and recovery
• At least 5 years of related experience; candidates with less experience will be considered as Systems Specialist
• Fluent communication skill in both written and spoken English, and Chinese (Cantonese and/or Putonghua)