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Senior Manager, KAM Commercial Asia


九龙湾
0年工作经验

职位描述

This position drives the strategic engagement between assigned customers and APLL, driving the growth/expansion of relevant APLL solutions, existing, or newly developed in partnership with the key customer.

Responsibilites

 Key Account Management

  • Manage a portfolio of national customer relationships.
  • Develop and execute tailored solutions for customers that ensure their ongoing satisfaction and loyalty while also enhancing profitability.
  • Carry out strategic measures for the management, growth, and revenue retention of account portfolios. Strives to achieve continuous revenue / contribution margin (CM) growth.
  • Work closely in projects with cross-functional teams to develop creative solutions to meet customer needs.
  • Execute the Strategic Roadmap for defined accounts.
  • Actively engage with the regional commercial team to drive efficiencies, develop new ideas/initiatives, in support of on-going account development goals and objectives.

Customer Relationship Management / Account Management

  • Manage assigned client and customer relationships, to ensure their ongoing satisfaction & loyalty.
  • Ensure revenue leakage is held at target for managed accounts.
  • Proactively identifies new opportunities, increasing the footprint of business and solutions with assigned customer(s), ensuring an attractive and sizeable pipeline and high closing ratio.
  • Regularly gathers customer feedback to raise new solutions and business opportunities with their manager and team.
  • Work closely with KAM support team to implement effective solutions for customers.
  • Drive engagement of APLL and customer representatives, to ensure that strong relationships are  developed/nurtured.
  • Escalate issues to manager when necessary.

Customer Needs Clarification

  • Obtain a good understanding of on-going customer needs.
  • Ensure that any potential risks related to the customer program are raised expeditiously.
  • Consult with customer representatives to identify the outcomes clients require, utilizing expertise to gather customer data, clarify immediate customer needs, and develop and agree to a specification of customer requirements.

Requirements

  • Bachelor's Degree or Equivalent Level.
  • Minimum 5 years of relevant international transportation/logistics experience; international order management preferred.
  • Minimum 5 years of experience involving direct customer interaction/ownership.

We offer attractive remuneration package including guarantee and variable bonuses, comprehensive benefits programs and tax effective scheme to the right candidates. Please apply with full resume indicating current and expected salary via email. Please state the reference number on the subject line of the email. Only shortlisted candidates will be notified.

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data provided by job applicants will be used strictly in accordance with the employer’s personal data policies; a copy of which will be provided immediately upon request.


工作种类
工作地区 九龙湾

有关招聘公司
APL Logistics SCS Hong Kong Limited