Sales Development Representative

Eber is a Loyalty Marketing SaaS platform that empowers businesses to create and manage Loyalty and Rewards programs. Trusted by leading brands like Lalamove, The Coffee Academics, and OnTheList in Hong Kong, we help companies build lasting customer relationships.

We’re expanding our team in our newly established Hong Kong office to support our growing customer base. In this role, you'll be responsible for generating and qualifying leads to drive our sales efforts. You will collaborate with the sales team to develop outreach strategies, engage potential clients, and set up meetings, ensuring a smooth handoff of qualified leads for further engagement.

Eber 是一間致力幫助商家創建和管理會員計劃、促進顧客回訪和消費的 SaaS 平台公司。Eber幫助超過500間餐飲、零售和服務業等不同類型的商家制定專屬的會員管理方案。香港客戶包括Lalamove、The Coffee Academics，以及OnTheList。我們正在擴展香港團隊，以服務我們不斷增長的客戶群。您將會與銷售團隊緊密合作，制定接觸策略，吸引潛在客戶並安排會議，確保潛在客戶與銷售團隊能順利交接作進一步聯繫。誠意邀請您加入我們，成為我們專業團隊的一份子。

Objectives and Responsibilities

• Lead Generation: Identify potential customers and generate new business opportunities through research and outreach efforts. Utilise various channels, including social media, emails and cold calls, to connect with prospects.
• Qualifying Leads: Engage with prospects to understand their needs and qualify leads for the sales team. Ensure that leads meet the criteria for handoff to sales representatives.
• Collaboration with Sales Team: Work closely with the sales team to ensure a smooth transition of qualified leads. Provide detailed information about leads to facilitate effective follow-up.
• Tracking and Reporting: Maintain accurate records of lead generation activities in our CRM system.
• Market Research: Stay up-to-date on industry trends, competitor offerings, and market developments to identify new opportunities for lead generation.
• Customer Engagement: Build and maintain relationships with prospects to nurture leads and encourage ongoing engagement with the brand.

Who are we looking for?

• Strong interest in lead generation and building relationships, previous experience in a lead generation role or related fields is a plus
• Experienced in e-commerce and marketing technology platform
• Believer in technology and data-driven approaches

If you thrive in a startup environment, enjoy working with people, and believe that teamwork combined with hard work can achieve incredible results—APPLY NOW!

Qualifications and Skillsets:

• Education: Diploma/Degree in Business Administration, Marketing, Communications, or a related field.
• Experience: Minimum of 2 years of business development experience, preferably in IT/ Customer Data/ Marketing sectors
• Technological: Experience working with software such as marketing and CRM platforms, and willingness to learn new ones.
• Communication: Outstanding verbal and written communication skills with the ability to convey complex information.
• Customer Focus: Demonstrate a deep understanding of customer behaviour to deliver exceptional customer experiences.
• Creativity: Think creatively and develop innovative strategies to drive customer engagement and loyalty.

Why Eber?

• Join a growing, connected team developing the next-generation Loyalty Marketing Platform, with colleagues across Singapore, Malaysia, Hong Kong, and Vietnam.
• Focus on enhancing a product used by hundreds of businesses, driving continuous improvements.
• Work with international customers and expand your horizons.
• Thrive in an open environment that encourages idea-sharing and feedback, promoting long-term growth with zero tolerance for office politics.
• We prioritize skill development and support your professional and personal growth.
• Experience a vibrant culture where we work hard and play hard!