POP MART 全職店員 (港島)

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工作職責:

處理店鋪日常運作,包括:銷售,整理貨架,貨品陳列,清潔衛生,盤點貨品,收貨,貨物補充以及調配;

妥善處理客戶的查詢以及了解需要,向客戶提供優質服務,以及建立穩固的客戶關係;

向顧客説明貨品特性,產品資訊,品質,價格以協助顧客選擇;

收取款項,交付商品,開發票或收據,完成交易手冊;

配合店長做好店内的輔助工作.

工作要求:

對客戶服務充滿熱情;

具備良好的溝通技巧;

適應力較强,能處理多項任務以及勇敢的接受挑戰;

具備責任感,積極正面以及主動,願意學習,善於團隊合作;

良好廣東話以及普通話溝通能力必須，英語流利者優先;

具備相關銷售或者顧客服務經驗優先；

Job Responsibilities:

Handle daily store operations, including: sales, shelf organization, merchandise display, cleaning and sanitation, inventory counting, receiving goods, restocking, and merchandise allocation;

Properly address customer inquiries and understand their needs, provide excellent service, and build strong customer relationships;

Explain product features, information, quality, and pricing to assist customers in making selections;

Process payments, deliver goods, issue invoices or receipts, and complete transaction logs;

Assist the store manager with auxiliary tasks within the store.

Job Requirements:

Passionate about customer service;

Excellent communication skills;

Adaptable, capable of multitasking and embracing challenges;

Responsible, proactive, and positive attitude; eager to learn and a team player;

Strong Chinese and Mandarin communication skills; fluent English preferred;

Prior sales or customer service experience preferred.