Key Account Manager

Responsibilities:

• Manage corporate key account by applying SOPs and KPIs
• Ensure customers’ profiles are up-to-day, including contracts, contact lists, and SOPs
• Gain insight into customers’ businesses and industries through regular communication to identify new opportunities
• Review, formulate and execute new strategies to achieve business goals
• Achieve business retention and extension KPIs
• Leverage effective negotiation and sales strategies to engage with customers on pricing, solutions and follow-up services
• Manage customer expectations, collaborate with the product and procurement teams to find solutions
• Being the primary communication between the assigned overseas office and / or local operations and sales teams to resolve challenging cases
• Conduct regular business review to identify ongoing improvement opportunities
• Communicate with senior management effectively and liaise with internal stakeholders

• Prepare reports for management and customers’ review on a regular basis

Requirements:

• University graduate, preferably in Supply Chain, Logistics or related discipline
• 5-8 years of relevant experience in Sales, Key Account within Freight Forwarding and Logistics industries
• Good command of verbal and written English and Chinese, including Mandarin
• Proficient in MS Office including Word, Excel, PowerPoint and Chinese word processing
• Sales-oriented with strong communication and interpersonal skill
• Responsible, well-organized and proactive in building customer relationships with problem-solving mindset