Key Account Manager (Based In Malaysia)

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards

  
  

What is your mission?

• Building out relationships with warm leads, traded demos and existing clients by providing exceptional client communication via calls/emails/social media, e.g. WhatsApp/Lines/WeChat.
• Conducting KYC as an essential part of onboarding new clients.
• Maintaining client interest in trading markets through regular dissemination of market analysis and trade opportunities.
• Problem solving client queries in an efficient manner through your knowledge of our products and platform
• Maintaining a positive, empathetic, and professional attitude toward customers always
• Providing feedback from clients and ensuring customer satisfaction and providing professional customer support

• Using in-depth industry knowledge on developing new client channels and expanding business.

  
  

Who are we looking for?

• 1+ years’ experience in a similar role within the finance industry, at least 1 year of FX broker experience is a must, with a proven track record in Sales.
• Experience with MetaTrader 4/5 and cTrader software will be highly regarded.
• Exceptional relationship with business partners and valuable clients.
• Exceptional customer service skills.

• Exceptional written and verbal communication skills (essential) in both English and Cantonese. We are looking for candidates who are native speakers of Cantonese and are originally from Hong Kong, to support regional clients in Kuala Lumpur.

• Superior understanding of financial markets and trading strategy.
• A solid understanding of fundamental and technical analysis.
• Ability to manage the sales pipeline and meet multiple deadlines including sales targets. Open to continuous development and on the job training.
• Committed to ongoing learning and development.

• Please note this role is to be Based in Kuala Lumpur, Malaysia.
  

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We prize ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.