IT Projects and Support Officer

Vision

Uniserve is a customer focused IT Services and Solutions Company devoted to helping small and medium sized businesses. We see ourselves as partners with our customers and our employees. Our goal is responsible growth, sustained profitability, and to provide an extraordinary service experience for our customers.

Mission

We expect to provide our customers with an exceptional service experience from the start. Our customer focused team, using the industry’s best technology available for support and management, is dedicated to be the best they can be and to continuously improve our services.

Purpose of Position

The core purpose of IT Projects and Support Officer role is to ensure the successful delivery and support of IT projects within the company. This includes but is not limited to overseeing IT projects, excellent customer service and fulfill service requests within the service level agreement.

Key Responsibilities
 

Project Management:

• Oversee and coordinate IT projects to ensure they meet objectives, timelines, and budgets.
• Allocate and manage resources effectively to support project and operational needs.
• Identify potential risks and develop mitigation strategies to ensure project success.
• Collaborate with clients to understand IT needs and requirements.
• Establish good working relationship with clients.

Technical Support:

• Provide ongoing technical support and troubleshooting for IT systems and users.
• Ensure all work is performed according to IT guidelines and procedures.
• Onsite locations: Sheung Wan, Central, Hung Hom, and Lantau Island, or as requested.

Network Management:

• Manage and monitor network infrastructure, including routers, switches, firewalls, and VPNs.
• Ensure the security of IT systems, including data backup, antivirus protection, and access controls.

Monitoring and Reporting:

• Track project progress and performance, and report on key metrics to stakeholders.
• Maintain project documentation, including requirements, specifications, and change requests.
• Coordinate committee meetings and prepare papers to support project management delivery.
• Provide a range of administrative services as required by the management.

Requirements and Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1-2 years’ experience in IT support or administration; fresh graduates are also welcome.
• Strong technical knowledge of computer hardware, software, and networks.
• Excellent problem-solving and troubleshooting skills.
• Familiarity with operating systems such as Windows Operating Systems, iMac IOS and other authorized desktop applications.
• Knowledge of network protocols, security principles, and best practices.
• Ability to prioritize tasks and work under pressure.
• Excellent communication and interpersonal abilities.
• Attention to detail and accuracy in work.
• Ability to manage multiple deadlines simultaneously while addressing customer issues.
• Self-motivated with the ability to work in a fast-moving environment.

• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.