Customer Success Specialist / Executive

Responsibilities:

• Handle clients' enquiries through email, and live chat in a professional manner.
• Create sales order and provide sales support services to clients on daily FX and cross border payment logistics.
• Handle account opening logistics in an efficient manner and in compliance with the regulated requirement.
• Strong presentation, and client servicing skills.
• Maintain up-to-date records to ensure that all contacts with prospective customers, issues, opportunities and competitive information are fully recorded and evaluated.

Requirements:

• Bachelor’s degree in Business Administration, Marketing or related field.
• At least 1 year's working experience.
• Self-motivated, sociable and outgoing, with strong presentation and communication skills.
• Excellent communications, organizational, planning and people management skills.
• Energetic and willing to work in a volatile environment.
• Excellent command of spoken and written English and Mandarin is a must.
• Candidates with more experience will be considered as Customer Success Specialist.