Customer Service Officer

Hip Cellar is a leading professional wine storage facility in Hong Kong, offering secure, climate-controlled storage solutions for wine collectors and enthusiasts. We pride ourselves on delivering exceptional service and expertise to our clients, ensuring their prized collections are stored under optimal conditions.

We are looking for a friendly, detail-oriented Customer Service Officer to join our team. You will be the first point of contact for our clients, assisting with inquiries, reservations, and providing top-notch service to ensure a seamless wine storage experience.

Key Responsibilities:

•⁠ ⁠Provide outstanding customer service via phone, email, and in-person interactions.

•⁠ ⁠Assist clients with wine storage inquiries, account management, and bookings.

•⁠ ⁠Process payments, update client records, and handle administrative tasks.

•⁠ ⁠Coordinate wine deliveries, pickups, and inventory tracking.

•⁠ ⁠Support marketing and promotional activities to attract new clients.

Requirements:

•⁠ Fluency in Cantonese and proficient in English and Mandarin

•⁠ ⁠Previous experience in customer service, hospitality,or wine retail (preferred but not required).

•⁠ ⁠Passion for wine and basic knowledge of wine storage (training provided).

•⁠ ⁠Strong communication, organizational, and problem-solving skills.

•⁠ ⁠Proficient in Microsoft Office and basic CRM systems.

•⁠ ⁠Available to work weekdays Monday to Friday 10am to 8pm and alternate Saturdays.

•⁠ Suitable candidates requiring a more flexible work schedule will be considered for part time roles.