Customer Service Executive (CRM & Promotion)

Hing Fat Flower Group (HFFG) is a leading floral conglomerate in Asia. For over 40 years, our wholesale subsidiary Hing Fat Flower Wholesales Ltd has been importing from over 20 countries worldwide, supplying a wide range of fresh cut flowers, foliage and accessories to many high-end boutique florists, 5 star hotels and casino resorts in Hong Kong, Macau and China.  Our retail subsidiaries HF Flora, Pacific Petals, Hing Fat Flower Market and Hing Fresh Global Sourcing; caters to different needs across multiple market segments, offering competitive fresh produce and unique floral services.

To cope with our expansion, we are looking for a high-calibre and energetic individual to join our winning team.

We are looking for a Customer Service Executive (CRM & Promotion) , who is highly self-motivated to cope with our diverse business expansion.

Job Responsibilities:

Reporting to the Marketing Manager, you will be responsible for all aspects of Customer Service and administrative work, including but not limited to:

• Manage customer inquiries via email, phone, WhatsApp, and social media. Follow up on order status and respond to customers promptly.

• Proactively identify opportunities to cross-sell and upsell products and services to clients.

• Develop and execute CRM campaigns/events and conduct post-campaign reviews to meet sales targets.

To qualify, individuals must:

• Have 1-2 years of experience in a customer service role, preferably in the e-commerce industry.

• Possess experience and knowledge in multi-channel chatbots and proficiency in Excel.

• Have good command of English, Cantonese, and Mandarin.

• Possess the ability to work independently and as part of a team to achieve common goals.

• A passion for floristry is a bonus.
  
  

Interested parties, please APPLY NOW and send us your full resume in MS WORD / PDF format MUST with latest salary, expected salary and availability.  Please note that only shortlisted candidates will be notified (Data collected is only for recruitment purpose).