Customer Care Manager (APAC)

Join a vibrant and innovative team, working within an organization that values independence, flexibility and personal growth. As an Customer Care Manager in our Customer Success Team (Direct), you'll be responsible for our existing customer portfolios. You'll be handling your own portfolio of different companies within the APAC region using Odoo as a software solution for their business processes. The companies you'll be in touch with are end-customers of Odoo. Your job will be to analyse and detect existing pain points in the management software of your customers, to partner with our customers and connecting their adoption, expansion and renewal phases. This role is supported by several teams, including the Sales, Support and Services team.

You'll be working in a small, fun and young team with a 'play hard, work hard' mindset.

Your responsibilities include:

• Managing a portfolio of +/- 1000 mass-market customers, developing the right balance between automation (low touch) and manual actions (high touch) depending on the context
• Facilitating the successful onboarding of new customers
• Being the first point of contact to assist and guide your Odoo customers so that they can benefit from the best possible experience throughout their project
• Supporting our Sales Team by identifying opportunities of development

MUST HAVE:

• Bachelor degree or higher
• Bilingual (English + one of the APAC languages)
• Highly organised and autonomous
• Excellent communication skill
• Time, stress and priority management
• Problem solving attitude

NICE TO HAVE:

• 1 - 3 years relevant experience in customer service, customer care, and/or account management
• Immediate availability