Client Service Representative

Qualifications & experience

• Must be fluent in spoken and written English, good command of Chinese is preferred (both Cantonese and Mandarin).
• Be punctual, with a strong sense of responsibility, good working attitude, and able to work independently.
• Willingness to learn.
• Having relevant administrative work experience is an advantage, on-the-job training will be provided.
• Hands on PC knowledge and experience in using different types of software such as MS Word, Excel, Outlook, PowerPoint, etc.
• Bookkeeping or accounting background would be perferred.

Tasks & responsibilities

• Managing clients’ overall non-clinical experience, including but not limited to appointment coordination, concierge service pre- and post-sessions, and addressing general inquiries in a professional and courteous manner.
• Handling administrative duties such as data recording, bookkeeping, and report generation.
• Creating and maintaining a welcoming and hygienic environment.
• Providing support to clinical team as needed.