Business Analyst (Insurance firm）

Key Responsibilities:

Lead the analysis and design of digitalexperience initiatives across B2C,B2B and B2B2C platforms.

Colaborate with stakeholders from underwriting, claims, policy administraton, and distribution channels to gather and document business requirements

Conduct customer journey mapping and persona development tailored to insurance customers.

Translate insurance business needs into functional specifcations and work cosely with UX/Ul designers and developers.

Faclitate workshoos and interviews with business units, compliance, and develonment team to yalidate reauirements and alien on solutons

Analvze and optimize digital touchpoints across the policy lifecvcle (quote, bind, renew, claim).

Monitor digital KPls and customer feedback to drive continuous improvement.

Ensure compliance with regulatory requirements (e.g., lA, PDPO) in digital solutions.

Qualifcations:

Bachelor's degree in Business,iT, Computer Science, or related field

5 years in Hong Kong General insurance or Life Insurance.

Proven track record in delivering digital solutions in agile environments.

Strong understanding of insurance products, distribution models, and customer expectations in Hong Kong.

Excellent communication, stakeholder management, and problem-solving skills.