Assistant Service Manager

We are looking for a Assistant Service Manager to join our client’s fast-growing team.

Responsibilities:

• Oversee the team of daily operation, included Sat, Sun and public holidays

• Handling customer enquiry and incident in a timely manner to fulfil SLA

• Prepare documentation, host meeting with internal team and customer

• On-site, odd hour working is required with compensation

• Vender management, collaborate with different vendors to provide service, especially on incident handling

• Any other duty assigned by supervisor

Requirements:

• Bachelor/Higher Diploma in Computer Science or related discipline

• At least 3 years relevant experience

• Professional qualification on networking (e.g. CCNA, CCNP) is preferred

• Hands-on experience of Routers/ Switches, Firewall, Wireless Network and other networking equipment (e.g. Load Balancer, WAF, NAC)

• Experience in supporting Cloud networking (AWS, Azure) is an advantage

• Knowledge of service management best practice (e.g. ITIL, ISO20000)

• Good problem-solving skills, including root-cause analysis

• Willing to work under pressure

• Able to work independently and good interpersonal skills to interact with team members

• Ability to handle multiple tasks simultaneously

• Good command of both written and spoken English & Chinese, including Putonghua

Benefit:

• 5 days work week (Mon-Fri)

• Medical insurance

• Gratuity

Interested parties please send your full resume with current and expected salary & notice period via email to: recruitment@spiakl.com or click “Apply Now”. No expected salary mentioned in the resume will not be considered.

For more job opportunity, please visit our website: https://spiakl.com/

All collected information will be kept confidential and used for recruitment purposes only.