Assistant Project Coordinator

Customer Communication & Follow-up

• Handle customer inquiries via phone, email, and online channels regarding after-sales technical arrangements (e.g., returns, exchanges, repairs).

• Document customer feedback and escalate to relevant departments (e.g., Technical, Logistics).

• Track after-sales case progress, ensure timely resolution, and provide updates to customers.

Internal Coordination & Resource Management

• Coordinate with warehouses and logistics teams for shipments, returns, and exchanges.

• Liaise with Technical Department to schedule product inspections, repairs, staff training, and technical support.

• Assist in resolving urgent after-sales issues (e.g., batch quality defects, parts ordering).

• Support inventory management activities.

• Execute tasks assigned by supervisors as required.

Job Requirement:

• 1-2 years of experience in project coordination.

• Bachelor degree or above.

• Good presentation and communication skills.

• Good command in Chinese and English.

• Proactive, detailed minded with a strong sense of responsibility and a team player.

• High pressure tolerance with ability to manage multiple after-sales cases simultaneously.

• Immediately available is preferred.

The information provide will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group / Company.