Customer Service Manager (Air Freight)

We are now looking for a high caliber individual to join our Air Freight Department. This role plays a key part to take the lead in driving exceptional service delivery and guiding our customer service team to success.

Customer Service Manager - Air Freight

COLLABORATE: your responsibilities

• Lead a customer service team to ensure seamless daily operations in air freight export and import
• Ensure customers receive exceptional service, fostering strong relationships
• Support Sales and Implementation in onboarding new customers
• Build and develop a high-performing, passionate customer service team
• Manage tender process, ensuring strategic and competitive contract proposals
• Develop and implement customer service procedures, policies, and standards
• Act as a key escalation point, providing guidance and support to your team
• Regularly update management on operational developments and improvements

CONTRIBUTE: your qualifications

• A bachelor’s degree in Aviation Management, Logistics Management or related fields
• 8-10 years of customer service experience in freight forwarding field with 5 years supervisory role
• Strong interpersonal, communication and problem solving skills
• Proficiency in spoken and written English & Cantonese (Mandarin is a plus)
• Good computer knowledge in MS office skills especially in Excel
• Self-motivated, pro-active and detail-oriented work approach
• Mature, able to work under pressure & independently

ARE YOU INTERESTED?

We offer attractive remuneration packages (Five-day work, Double pay, Medical / Dental / Life insurance)to the successful candidate. Interested parties, please visit our career website (https://careers.dachser.com/job-invite/3869/) and click 'Apply Now' to submit your application. Please attach your detailed resume, with present and expected salary to Human Resources Department. 

Welcome to visit our website: www.dachser.com

All information provided by applicants will be treated in strictly confidential and used only for recruitment purposes. Applicants may be considered for other suitable positions by our Company not more than three months, after which their personal data will be destroyed.