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Assistant Manager, CS Division
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Assistant Manager, CS Division


To Kwa Wan
3年工作經驗
$23,000-$25,000/month
Dental insurance / Five-day work week / Life insurance / Medical insurance / Overtime pay / Bonus / Marriage leave / Compassionate leave

職位亮點

  • ANA Group
  • CS Duties, Management
  • Year-end payment, Discretionary bonus, dental insurance

職位描述

Your duties:

  • Supervise and lead the customer service team to achieve performance goals;
  • Handle escalated customer inquiries and complaints with professionalism;
  • Monitor service quality and ensure compliance with company policies;
  • Train and mentor team members to enhance skills and productivity;
  • Collaborate with other departments to resolve operational issues and improve processes;
  • Prepare and analyze reports to track customer service metrics;
  • Identify opportunities to improve customer satisfaction and implement solutions;
  • Ad-hoc assigned.

 

How to join OCSHK:

  • Bachelor’s degree in Business Administration, Logistics, or a related field is preferred;
  • 3+ years of customer service experience, ideally in logistics or supply chain;
  • Strong leadership, problem-solving, and communication skills;
  • Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook);
  • Able to work in a fast-paced environment and handle multiple tasks;
  • Fluent in written and spoken Chinese and English; Japanese is a plus;
  • Skilled in typing both Chinese and English;
  • Candidates with less experience may be considered for Senior Supervisor.

 

Your working schedule:

  • Monday to Friday
    • 0900-1800
  • With occasional Saturday mornings
    • Saturday morning work is infrequent, and compensatory leave will be provided if required.

 

Benefits you will be entitled to:

  • Annual Leave starting from 12 days, maximum 17 days.
  • 6 days of full pay sick leave per year.
  • Year-end payment.
  • Discreationary Bonus.
  • Group medical and dental insurance.
  • OT pay allowance (Applicable for weekend overtime duties only).
  • Bank holiday.
  • Chance of learning and development.

Remuneration and benefits will be commensurate with qualifications, experience, and interview performance.

Interested parties, please send your detailed resume with current and expected salary, contact number and email address by clicking Apply Now.
(We regret only shortlisted candidates will be notified, personal data collected will be used for recruitment purposes only.)

**All applications applied through our system will be delivered directly to the advertiser, and the privacy of the personal data of the applicant will be ensured with security.**


工作種類
工作地區 To Kwa Wan
待遇 Dental insurance / Five-day work week / Life insurance / Medical insurance / Overtime pay / Bonus / Marriage leave / Compassionate leave
教育程度
Degree
技能 Communication / Microsoft Word / Microsoft Excel / Microsoft PowerPoint
口語語言 流利 Cantonese / 流利 English
書寫語言 流利 Chinese / 流利 English
受僱形式 Full Time
行業 Freight Forwarding / Delivery / Shipping

有關招聘公司
OCS Hong Kong Company Limited
OCS is a global logistics services provider under the group of All Nippon Airways, with over 60 years of experience in the courier industry. We connect the world with our teamwork by continuously creating new value in the field of global logistics.

To cope with our expansion in Hong Kong, we are inviting a high caliber to join with the requirements above:

Candidates who are interested in our job, please send a cv with your working experience, academic and professional qualifications, and expected salary and apply for the position via email to [our mailbox through Apply Now