Customer Service Executive (Customer Service)

Reporting to the Assistant Manager – Call Centres, the CSE shall provide professional and high quality service on:

To handle customers’ telephone/email enquiries on products, services and problem solving through inbound telephone calls.  To ensure the customers’ needs are met in a timely fashion to achieve customer satisfaction.

As part of the Customer Service Department, this position will provide customers’ feedback on service improvements to make Tradelink’s products and services more accessible and user-friendly.

Duties and Responsibilities:

• Provide professional and high quality service in handling customers’ enquiries and provide timely response to customers in solving problems.
• Escalate issues immediately when the problems require more in-depth information or assistance.
• Bring forward customers’ feedback on services &/or products with a view to improve customers’ satisfaction.
• Attend designated training courses as required to enhance the skill and/or product knowledge in serving our customers.
• Perform other clerical tasks as assigned from time to time.
• Perform other activities related to providing excellent customer service as required from time to time.

Job Specifications:

• HKCEE/DSE or equivalent; Chinese and English must be passed in the public exam
• Patient, pleasant and be able to work independently
• Good communication skill with good telephone manner
• 1-2 years of working experience in customer service / hotline centre
• Fluent spoken English, Mandarin and Cantonese
• Hands-on knowledge in PC hardware/software & MS Windows operating system
• Willing to perform shift duties
• Fresh Graduate with part-time CS experience will also be considered

We offer fringe benefits including, medical insurance, double pay, discretionary bonus and good career prospects. Interested parties, please apply with a detailed CV with present and expected salary to: The Human Resources Department, Tradelink Electronic Commerce Limited, 11/F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road, Kwai Chung, Hong Kong or by fax : 25991680.

Personal data provided by job applicants will be used strictly in accordance with Tradelink's Personal Data Collection Policy for Recruitment, a copy of which is available at http://www.tradelink.com.hk./