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客戶服務文員（全職）

Main Plan Limited
Posted 1 day ago
Not Specified
0 year(s) work experience

Job Description

工作職責:

  • 接聽客戶服務熱線，回覆電郵， Facebook， WhatsApp，及時處理未經預約的客戶查詢
  • 根據公司規定適當地處理客戶投訴案件，為客戶提供適當的解決方案，並保持滿意的客戶服務質量
  • 準備客戶反饋報告
  • 處理維修服務、查詢、報價
  • 產品配件銷售和庫存管理
  • 一般的文書和行政工作
  • 完成上級指派的工作
  • 良好的電話態度及問題解決能力
  • 良好的溝通和待人接物能力
  • 良好的中、英文書寫和語言表達能力
  • 熟練電腦工具操作，如MS Word，Excel，PowerPoint和中文打字
  • 具三年零售行業客戶服務工作經驗，當中最少1年電話投訴處理經驗
  • 主動、耐心和負責任；成熟獨立，能在壓力之下工作

有意者請與吳先生 97652177 聯絡

地點：

荃灣

津貼和福利:

  • 勤工獎
  • 超時工作津貼
  • 加班膳食津貼
  • 門診/住院/牙科津貼
  • 員工購物優惠
  • 生日假/婚假/恩恤假
  • 酌情性花紅
Job Function
Sales, CS & Business Devpt > Sales, CS & Business Devpt - Others
Work Location Not Specified
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Main Plan Limited
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