AI - Specialist

Responsibilities:

• Design, develop, and deploy AI-powered tools, applications, and solutions based on internal needs and client-facing requirements
• Fine-tune and implement large language models LLMs tailored for specific business functions
• Integrate AI tools into existing company systems and workflows such as CRM, client communications, and task automation
• Incorporate external APIs and services including web search, databases, image generation, and third-party data
• Work with business and operations teams to translate abstract ideas into scalable, usable AI features
• Develop backend systems and services for AI tools to be used internally or sold as external services
• Use frameworks such as LangChain, LangGraph, and Retrieval-Augmented Generation (RAG) where appropriate
• Monitor performance of deployed tools and make iterative improvements
• Write clear technical documentation to support maintenance and future upgrades

Results:

• Fully developed and deployable AI tools tailored to internal needs or client services
• Seamless integration of AI features into business workflows leading to time savings and process improvements
• New AI-powered products or enhancements that can be offered as services to clients
• Intelligent automation of customer engagement channels such as CRM-integrated chat and inquiry handling
• Technical infrastructure that supports ongoing innovation and productization of AI capabilities
• Complete technical documentation and internal knowledge-sharing to support scalability and sustainability

Requirements:

• Bachelorʼs Degree or above in computer science or related field is preferred
• Experience or solid knowledge in AI development and deployment
• Ability to build and deploy AI tools and agents based on business-provided concepts
• Proficiency with AI models and libraries such as Hugging Face Transformers, PyTorch, or TensorFlow is a plus.
• Familiarity with integrating AI into real-world tools and systems including CRM, APIs, and third-party data sources is preferred.
• Comfortable working independently to deliver working solutions with limited technical oversight
• Understanding of AI agent orchestration, fine-tuning LLMs, and incorporating supporting tools like web search and image generation
• Experience with LangChain, LangGraph, RAG methods is a plus.
• High Cantonese fluency is a must, Mandarin and English proficiency is preferred
• Self-starter, hunger for success, eager to learn, and open to new ideas
• Excellent service manner, self-motivated, detail-minded, positive thinking, and willing to work under pressure
• Embodies an entrepreneurial mindset
• A good team player with a driven desire to work in a team-oriented environment
• A strong sense of responsibility, well organized with exceptional problem-solving skills, and a can-do attitude