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Banking Team Leader (Call Center / 30K-32K )


Mong Kok / Kowloon Bay
2 year(s) work experience
$30,000-$32,000/month
Five-day work week

Job Highlight

  • Banking Team Leader
  • Call Center (Outbound Call)
  • Contract

Job Description

Job Highlights

  • Lead the performance of Teleasales Team
  • Handle customer enquiry and complain
  • Handle and respond customer via phone/E-mail/Apps
  • Provide support in administrative duties, prepare reports to management.
  • Strong people management skill to drive the Teleasales Team to achieve sales target (KPI).
  • Possess with team management experience
  • Salary: $30,000 – 32,000

Job Duties: 

  • Strong management skill to motivate and drive the Teleasales Team to achieve sales target / KPI.
  • Develop and Review promotion procedures and provide quality insights    
  • Create Service Report to Management                             
  • Handle complicated cases escalated from the team and solve complaints     
  • Sustain staff development and retention by motivating, coaching, and developing the staff to achieve the individual, team and department objectives
  • Work closely with Department Head for change projects including feasibility study, user requirement definition, UAT, staffing and training arrangement, etc.

Requirements:

  • Form 7 or above with strong team leader experience, or. High Diploma / Degree Holder with team management experience, banking or call center experience is preferred.
  • Able to work under pressure and independently
  • Excellent command of written and spoken English and Cantonese. Proficiency in Mandarin is required
  • Highly PC literate in Microsoft Word, Excel, Powerpoint, etc
  • Strong Anylsis skill is preferred.

Interested parties, please forward your full resume to Epro Telecom Services Limited by clicking Apply Now.

Personal data collected will be kept confidential and used only for recruitment purpose. Applicants who are not contacted within 6 weeks may consider their applications unsuccessful. All data will be destroyed after completed the applications processing.


Job Function
Work Location Mong Kok / Kowloon Bay
Benefits Five-day work week
Education
School Certificate / HKDSE
Skills Teamwork / Microsoft Word / Microsoft Excel / Microsoft PowerPoint
Spoken Language Intermediate Cantonese / Intermediate English
Written Language Intermediate Chinese / Intermediate English
Employment Type Contract
Industry Telecommunication

About company
Epro Telecom Services Limited
Overview
Incorporated in 1990 as a pioneer in the local outsourcing business, Epro Telecom is one of the largest contact centres in the market. We provide complete solutions on multi-media contact centre ranging from 24x7 Inbound and Outbound Services, experience-based Contact Centre System application as well as full scale Training and Consultation Service support.

To cope with our rapid business expansion, we are currently looking for candidate with suitable caliber to fill up the following position.

To learn more about Epro Telecom, please visit our website www.eprotel.com.hk