Senior Customer Service Officer (5 days/22-27K+2K) **Must have Banking CS Exp

• Form 5 / DSE graduate or above
• 3 years of relevant experience
• Shift basis

Major Responsibilities

• Handle customer enquiries, requests and complaints via phone/ Live Chat about the credit card & loan products
• Provide coaching and training to teammates to enhance their skills and job knowledge
• Prepare performance report/ KPI measurement
• Perform regular review on routine procedures for improvement/ streamlining opportunities and recommend enhancements relating to systems/ workflows

Requirement:

• Form 5 / DSE graduate or above
• Minimum 3 years of relevant experience in the credit card industry
• Proficient in Chinese typing
• Proficient in both spoken & written English & Chinese
• Shift basis (morning shift and night shift) with requirement to work on Saturdays, Sundays or public holidays

Interested parties, please forward your full resume to Epro Telecom Services Limited by clicking Apply Now.

Personal data collected will be kept confidential and used only for recruitment purpose. Applicants who are not contacted within 6 weeks may consider their applications unsuccessful. All data will be destroyed after completed the applications processing.