Assistant Business Operations Manager, Mobile Business

Responsibilities

• Monitor international roaming business revenue, traffic and user behavior data, producing analytical reports to identify growth opportunities and risks
• Develop, track and control business budgets to ensure effective resource allocation and achievement of financial targets
• Manage and optimize sales and service channels for international roaming, enhancing channel efficiency, coverage and partner performance through policies and incentive mechanisms
• Oversee international roaming customer service quality, handling complex complaints and escalations to improve the overall customer experience
• Collaborate with customer service teams to optimize processes, knowledge bases and training programs for greater service efficiency

Requirements

• Bachelor’s degree or above in Telecommunications, Business Analytics, Marketing, Management or related fields preferred
• Minimum 5 years of experience in the telecommunications industry, with familiarity in international roaming operations, carrier cooperation models and business processes
• Proficiency in data analysis tools (e.g., SQL, Excel, Tableau) and strong data interpretation and report-writing skills
• Proven channel management capabilities
• Experience in partner management or business development is a plus

• Excellent presentation skills, ability to report to management in Chinese and English
  

Interested parties please send your full resume with current & expected salary by email tohr@cmi.chinamobile.com. Please indicate the reference number in the subject line.

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