Customer Care Team Leader $23-26K
Make The Right Call
Posted 5 days ago
Kwai Fong
2 year(s) work experience
Bonus
Job Highlight
- 2 years in a supervisory role
- 4 years’ experience in contact centre operation
- Immediate available is preferred.
Job Description
Responsibilities:
- Assist Call Centre Manager to lead and supervise the Customer Service team to deliver on Calls / Emails & Live Chat services in a quality, timely and efficient manner.
- Effectively coach and motivate team members and foster collaboration by recognizing positive attitude and behaviour
- Ensure team are fully informed with all new information related to products, procedures, client needs and company related issues, changes, or actions
- Prepare daily/weekly/monthly operation reports and roster schedule
- Assist the Team Manager to manage daily operation of customer service centre
- Handle customers’ inquiries and escalated complaints in a professional and timely manner
- Person-in-charge of services centre, ensure service agreement and standard working procedure is align with corporate guideline and compliance
- provide suggestions to enhance operation effectiveness with efficiency
Requirements:
- Diploma holder or above with a minimum of 4 years’ experience in contact centre operation, of which 2 years in a supervisory role
- Strong leadership skills with ability to drive performance management
- Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
- Ability to prioritize and manage multiple responsibilities and projects in a fast-paced environment
- Proficiency in written and spoken English, Cantonese, and Putonghua
- Intermediate to advanced skills of Microsoft Excel, PowerPoint, and Word
- Strong leadership skill to lead and supervise a team, experience in provide training and coaching to junior staff,
- Detail-mind with strong communication and interpersonal skills
- Fluent in English and Cantonese (Bilingual)
- Immediate available is preferred.
To learn more about Make The Right Call, please visit us www.maketherightcall.com
MAKE THE RIGHT CALL is an equal opportunity & Inclusive employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only. As an award winning call centre, our mission is to develop and growth professional customer service candidates. If you think you are one of us, we look forward to meeting you.
| Job Function | |
| Work Location | Kwai Fong |
| Benefits | Bonus |
| Education |
Non-Degree Tertiary
|
| Skills | Communication / Microsoft Word / Microsoft Excel / Microsoft PowerPoint |
| Spoken Language | Fluent Cantonese / Fluent English / Intermediate Mandarin |
| Written Language | Intermediate Chinese / Intermediate English |
| Employment Type | Full Time / Contract |
| Industry | Advertising / Public Relations / Marketing |
About company
Make The Right Call
About Make The Right Call
With over 17 years of experience, Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behavior in the new norm business environment.
Operating 24/7, Make The Right Call works as an integrated extension to Global Brands. Our call center is based in Hong Kong with a seating capacity of over 250 and able to service up to 15 different languages, not only Asian and English-speaking markets but also to the European market.
Make The Right Call is an award-winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.
With over 17 years of experience, Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behavior in the new norm business environment.
Operating 24/7, Make The Right Call works as an integrated extension to Global Brands. Our call center is based in Hong Kong with a seating capacity of over 250 and able to service up to 15 different languages, not only Asian and English-speaking markets but also to the European market.
Make The Right Call is an award-winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.