E-Commerce & Merchandising Executive

Merchandising Role:

• Monitor merchandise flow and manage inventory levels.
• Handle merchandise distribution, replenishment, and stock allocation.
• Prepare and generate basic merchandising reports.
• Communicate and collaborate with colleagues in other locations.
• Work closely with logistics service providers to develop and implement logistics plans.
• Ensure the accurate and timely availability of all documents related to customer orders, shipping, and export.
• Maintain communication with logistics service providers to ensure their services align with business needs.

E-commerce Role:

• Assist in the development, management, and maintenance of online shop content, including updating product listings and images.
• Schedule and execute promotional events on E-commerce platforms.
• Manage daily E-commerce operations (e.g., Shopify, multiple marketplace accounts), including product listing, inventory, and product shelf-life management, and coordination with warehouse, logistics, and stores.
• Create and prepare promotional materials such as graphics, product descriptions, EDMs, and social media content.
• Handle E-commerce customer inquiries, complaints, and returns to ensure customer satisfaction.
• Manage website optimization, including reviewing translated content and platform functionality.

Job Requirements:

• University graduates with a degree in Merchandising, Logistics, and Supply Chain or other related disciplines
• 1 - 2 years of merchandising experience in the fashion industry is an advantage
• Excellent command of written and spoken English & Cantonese
• Attention to detail and good interpersonal and organizational skills
• Well-versed in MS Office, including Word, Excel, PowerPoint, etc., experience in Retail ERP is an advantage