Care Consultant

At Evercare, our mission is to enable our loved ones to age safely and with dignity in the comforts of their homes. The Care Consultant plays a critical role in driving this mission forward — by bringing in new clients to our home care business and ensuring a smooth onboarding journey.

This is a sales-focused role with clear targets and a strong emphasis on lead conversion. While your main responsibility is to grow our client base, you will also collaborate with our Account Management and Operations teams to ensure a seamless transition from enquiry to service delivery — and may occasionally support account management as needed.

What You'll Do:

• Proactively follow up on inbound care enquiries and own the full sales cycle, from initial contact to service conversion

• Conduct client consultations and needs assessments to propose tailored home care solutions

• Hit monthly and quarterly sales targets for client acquisition

• Collaborate with Account Managers to ensure a smooth handover and positive start-of-care experience

• Maintain accurate records of leads, progress, and performance in our CRM system

• Identify and act on sales opportunities, including cross-sell and upsell potential

• Represent Evercare in community outreach and liaise with external stakeholders (e.g., hospitals, NGOs, referral partners) to build new client pipelines

• Support in CCSV (Community Care Service Voucher) program enrolment and enquiries, when required

• Collaborate with the wider Home Care and Operations team to deliver quality and timely service to new and existing clients

• Occasionally assist in managing client accounts during high-volume periods or when needed

You’ll Be a Good Fit if You Have / Can / Are:

• 1–3 years of experience in Sales, Business Development, or Customer-Facing roles

• A proven track record in meeting or exceeding sales targets

• Excellent communication and interpersonal skills in Cantonese and English

• Experience or understanding of home care, healthcare, or social work is a plus

• Familiarity with the CCSV program is a strong advantage

• Data-driven mindset and comfortable using CRM tools and spreadsheets

• Proactive, resourceful, and excited to take ownership of results

• Empathetic and motivated by improving the lives of the elderly and their families

• Able to work a 5-day work week, including occasional weekends
  

Why Join Us?
You’ll be joining a passionate, mission-driven team at the heart of transforming home-based care in Hong Kong. As a Care Consultant, you’ll make a direct impact by helping families access safe, reliable care — while growing in a high-performance, supportive culture.

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Please attach your CV, portfolio, current or past salary, and expected salary

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The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.